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Student gobsmacked as ASOS parcel return guessing game drags on for months

A student who accidentally included one of her own possessions in a parcel she returned to ASOS says she is caught in a bizarre guessing game with the online retailer. Four months after the postal blunder, Ffion Morgan has no idea what she sent back by mistake.

The 21-year-old, from South Wales, says she feels she is stuck in “a massive game of Cluedo” after being told she must correctly name the item before she can have it back. She had sent some goods back to ASOS in December and was then emailed to say something else had also been included in the package, WalesOnline reported.

ASOS’ returns policy says it is not responsible for any items that are returned in error. A customer care representative explained to the BBC that if a customer’s belongings are found, they will be contacted via email and asked to identify their missing item.

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Ffion received an email in December 2021, which said its warehouse team found an item not sold by ASOS had also been put in the parcel. But she says she has no idea what she may have accidentally included.

Asos said it was unable to say what the item was but suggested “having a little rummage around the house and ask family members if anything is missing”. Ffion discovered she had lost her university ID card and asked ASOS if that was the item. She was told it was “not a university ID card” but that she is “along the right lines.”

Ffion told the BBC: “I’d say every week it randomly pops into my head, I shop from ASOS frequently and it’s a common topic amongst the family if anything ever came of the situation. I was gobsmacked reading my emails yesterday morning, I couldn’t believe they’d got back in touch after all this time. I genuinely thought they must’ve just disregarded it and didn’t bother to let me know.”

She added: “I thought I hit the jackpot with the student ID, because that’s the only significant thing that I lost during that time, but obviously yesterday’s email confirmed that it’s not that, although it’s ‘along the right lines.’ It feels like a massive game of Cluedo trying to figure it out. It’s frustrating because I haven’t lost any bank cards so I know it’s not necessarily important, but for them to be this persistent it has to be something worth continually asking me.”

Ffion put a video post about the issue on her TikTok, where it has been viewed over 400,000 times. She said: “I didn’t even think the TikTok would get as much attention as it did, I made it as a joke between friends because the whole situation has been so funny and baffling, and I guess a lot of people are invested as well.”

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