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Dozens of jobs available at luxury venue due to industry shortages

A number of jobs are available at a top Birmingham venue hit hard in the past 20 months due to Covid and Brexit.

Moor Hall Hotel & Spa in Sutton Coldfield has dozens of roles, both skilled and unskilled, available right now and has said the absences have hit them hard in the pocket.

The historic venue, once home to Bishop John Vesey in the times of Henry VIII, has seen demand boom after a huge lull since March 2020 when the coronavirus pandemic struck.

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At that time the venue, like many in the hospitality industry, had to be shut down due to the first lockdown, which led to staff leaving in swathes and many not returning. The problem has been exacerbated by some staff returning to Europe after Brexit leaving gaps on the roster.

Now in the run up to Christmas, demand for rooms, spa breaks, restaurant bookings and events has risen, but with many unfilled roles, the luxury four star venue cannot keep up.

The venue’s CEO, Angela Burns, daughter of owner Michael Webb, who are this year celebrating 60 years of owning Moor Hall, urged those looking for jobs to come forward.

Michael Webb, who owns Moor Hall Hotel, is 93 and still very much an active part of the overall running of the facility. The family is celebrating 60 years of running the business. L-R Angela Burns and Michael Webb with a 1961 Austin A35 van.

Mrs Burns said: “We have got vacancies in every department but the main shortages are with kitchen staff and house-keeping.

“These are skilled and unskilled. From cooks to pot washers.

“The demand is definitely there. Our telephones are really, really busy. From leisure breaks and spa breaks, to meals and Christmas get togethers.

“Friends and family is the biggest demand where between six and 10 people want somewhere to meet. There’s pent up demand.”

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She continued: “Our Oak Room fine dining restaurant which was open six nights a week is now open three. And our Country Kitchen restaurant has been hit too.

“We are catering for everybody that stay here.

“But as we are short of house keeping staff too, we cannot clean the rooms quick enough and cannot get all of our 83 rooms ready.

“This is costing us thousands in turnover.”

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Looking at the vacancies on the Moor Hall Hotel website there is a whole host of positions available – Hotel night porter, breakfast waiting staff, hotel receptionist, junior sous chef and sous chef.

There is also a need for a conference porter, spa therapist, restaurant supervisor, kitchen porter and hotel day reporter. The venue is also after a room attendant, food and beverage staff and weekend bar staff.

There are also vacancies at Moor Hall’s ‘sister properties’ all part of the Webb Hotel Group – The George Hotel and The Cathedral Hotel in Lichfield, The Gables Hotel in Falfield, Gloucestershire and The Red Lion pub in Newborough near Burton-upon-Trent.

In total 32 different roles are being advertised with more than one job available in many categories.

BrumWish 2021 aims to get thousands of Christmas gifts to young children in need across our city – the homeless, the vulnerable, kids in care and kids who have little.

This year’s appeal is bigger and better than ever – because we have teamed up with our partners at #Toys4Birmingham, including Thrive Together Birmingham, the Birmingham Playcare Network, the Edgbaston Foundation and Birmingham Forward Steps.

Also involved are Birmingham Community Healthcare NHS Trust, Barnardo’s, Spurgeon’s children’s charity, the Springfield project in Sparkhill, St Paul’s Community Development Trust and Your Local Pantry, which runs food hubs in 12 locations across Birmingham and the Black Country.

You can buy a gift from the #Brumwish Amazon Wishlist here.

Or you can collect and drop off donations of new and nearly new toys and gifts to special donation days at Edgbaston Stadium, B5 7QU, on Saturday November 27, Friday December 3 and Saturday December 4, from 11am to 3pm, where volunteers will be waiting to see you.

Brand new or nearly new, unwrapped gifts, books and toys for all ages will be accepted.

You can also donate cash, which will go into a fund held by a charity partner to use to plug gaps or buy specialist toys for children with additional needs. This is the link to make a donation.

Mrs Burns said the vacancies at her business, was replicated across the hospitality industry. She said ‘if there’s a hotel near you go in and ask what they have got’.

She said a combination of things have ‘come to haunt us’.

The hotelier said: “Part of it is because our industry was one of the first to close in lockdown.

“Very quickly hotels and restaurants were told to close. Our staff then went off and got jobs as drivers or working in supermarkets. They recruited a lot of our staff in these positions and they are reluctant to come back.

“Only last week the Government said we may have to have another lockdown.

“Also, traditionally, hospitality isn’t seen as a career choice. It has an image of low pay and unsociable hours but that isn’t the case anymore.

“And our foreign workforce either through Brexit or due to Covid have gone.

“So we have a lot of opportunities and they are on our website.”

See our #BrumWish Amazon wishlist here

Mrs Burns said Moor Hall and the other venues offer ‘fantastic training’. People can apply online. She said: “There’s no minimum or maximum age. A lot of older people can transfer the skills they have to our roles.

“Our main vacancies are in kitchen and house keeping with a little bit of front of house.

“We have got lots of casual work. We are a family-owned country house, set in its own grounds, and celebrating 60 years of ownership.

“The jobs are amazingly sociable Meeting lots of people in different sectors. We don’t just pay a wage there are lots of benefits.”

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