A WOMAN with a health condition was “humiliated” by bar staff and bouncers who confronted her for “taking too long” in the toilet.
The woman, who has a colostomy bag, said staff at Empire bar in St Helens, Merseyside, began banging on the door of her cubicle because she had been in there for ten minutes.
Security was called in to clear the woman out, who had been cleaning her colostomy bag after it began to leak.
Bar staff say the party-goer begun swearing and that one barmaid had mistakenly thought she was taking drugs, according to the Liverpool Echo.
The club said one staff member knocked on her door twice after receiving no response before she replied saying “F**k, I’m doing my bag”.
In a Facebook post, the woman, who wishes not to be identified, alleges: “I have never been so degraded or discriminated in all my life.
“The bar Empire in Westfield street St Helens have had a go at me for being in the toilet too long because my colostomy bag leaked and I was cleaning myself and changing my bag they banged on the toilet door after being in there for five mins by the manager and three bouncers.”.
She claims the bouncers were “rude” and that she was forced into the street to bin her colostomy bag and spoke to the bar owner.
She added: “I told him how I was treated by all his staff and degraded that I had to show my bag to more or less all his staff this proper upset me.
“I’m so disgusted and annoyed at their behaviour and the way they treated me and my disability. It’s disgusting and disrespectful and humiliating, discriminated against me.”
In a statement, Empire described the incident as a “misunderstanding”.
“One of our customers last night came up to the bar and asked one of the staff (not the manager) could they check a toilet cubicle because the door had been locked for around 10/15 minutes and there was no response from there,” it read.
“The barmaid went into the toilet and knocked on the door to which there was no reply.
“The barmaid then knocked again to which she got a reply telling her to ‘F*** OFF I’M DOING MY BAG’ so as a precaution the barmaid got the security staff as she thought she was taking drugs.”
They said the woman was never asked to show her colostomy bag but “took it upon herself to show the staff” anyway.
It continued: “After this incident happened the female in question stayed in the bar drinking and then when she decided to leave she spoke to the manager and the owner outside the premises to explain what happened.
“The manager and the owner apologised for the misunderstanding as replying to the bar staff saying “f*** off I’m doing my bag” isn’t really the right answer to shout.
“The female in question then agreed with us and accepted our apology as did we when she apologised for speaking to the staff in the way she did. We do not discriminate [against] anyone!”
They also said the incident could have been avoided had the woman used the club’s “disabled facility”.